FAQ

How Can I pay for Journey ?
Cash to the driver or by all major credit/debit cards as advance payment (credit card payments are subject to a processing fee of 3.5%). (we use the latest 128 bit secure server technology).

What if my flight is delayed ?
We check live flight arrivals time, if it early or delayed or in time, we despatch driver accordingly.

Where do I meet my driver at the airport ?
The Meeting Point is detailed in the booking process and is also stated in the email confirmation. Generally it is 'Airport Information Desk' at al London's Airport, or in 'The Arrivals Hall'.

What if I cannot locate my driver ?
Please Call the Telephone No Given in Booking Confirmation.

Is your company licensed ?
Yes, we are a fully licensed by PCO.

Is there any extra cost, driver can charge ?
No, our Prices are fixed.

Are your prices per car or per person ?
Our prices are per vehicle. Please see Vehicle capacity for further details.

How early do I need to book my car ?
We can provide service within 20 minutes at London Heathrow sometimes, but the earlier you book the better, 24 hours would be recommended. If you are making a last minute booking, please call our Telephone No. Given in the Home Page.

Do I have to book online ?
Yes, we prefer online booking process, it is clear and easy.

Can I make a booking if the party consists of more than 8 passengers ?
Yes, please email us.

Will you meet us at any time of day ?
Yes, we provide a 24hour service. We will meet you at any time of day and there is no extra charge, only for advance booked journey.

Do I need to pay in advance ?
No, if you paying by credit/debit card, it's charged before the journey.

What happens if my flight is cancelled ?
Contact us as soon as possible.

What if I miss my flight ?
Contact us as soon as possible.

What happens if my flight is diverted to another airport ?
Contact us as soon as possible.